Bookings can be made in store, online or over the phone with one of our therapists. Payments can be made in store when having your treatment or via PayPal. If you wish to pay via paypal you can contact us by email or telephone to get our PayPal details. In the event that your therapist is not available to carry out your appointment, through circumstances beyond our control, we will transfer your booking to an alternative therapist if available. In the unusual instance where we may need to cancel your booking, we contact you by telephone and email.
We accept all major credit/debit cards and cash
Please arrive at your appointment on time. If you are running late for any reason, please let us know as soon as possible. Please be aware that we may be unable to honour your appointment, or may have to do reduce your treatment time if this occurs.
We fully understand that sometimes being late is outside our control. We recommend that you plan ahead for your visit to Noubalm. We will be happy to answer any questions regarding location, parking and travel options.
We ask client to provide, where possible, at least 24 hours notice if they need to change or cancel their appointment. Cancellations can be made by telephoning the store on 0151 653 6416 or by email at firstname.lastname@example.org. We would like to advise you that in booking an appointment, that you are reserving a therapist in advance.
You must be 18 or over to receive treatments with us. With parental/guardian consent, we will be able to offer treatments to those under the age of 18.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a client record card to tell the therapist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have.
All treatments can be purchased in courses, however the full amount must be paid at the beginning of the course. Please note we do not offer refunds on any courses purchased with us. We are happy to exchange it for another treatment or offer you a credit note, depending on the circumstances. The only exception to this is serious or long term illness, confirmed by a medical certificate.
All products used in treatments are available to purchase in store and online. If you wish to purchase any of the products please discuss this with, and direct your queries to the therapist. The therapist will also provide information on how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.
Refunds on Products
We cannot give refunds on any products due to personal hygiene and health and safety reasons. If there is a fault with the product, please let us know and we will be able to swap this.
Offers on the website and our Facebook page are for a specific time only. (dates will be shown on offer) Once the offer period has ended the treatment reverts to its normal price.
Noubalm endeavours to treat all its clients appropriately and fairly. If however you are unhappy with a treatment or service you are entitled to lodge a complaint. In the first instance if you have a grievance you must let the Manager Sara Williams be aware of your complaint so that they can deal with it appropriately on the day. If you do not make us aware on the day of the complaint you may be required to attend additional appointment to resolve the issue as we may need to speak with a therapist regarding a complaint. We will not refund payments with out following our complaints procedure.
All complaints need to be documented in writing via email to: email@example.com
Please provide as much detail as possible, including details of your treatment, date, time and nature of your complaint. Your complaining will will assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.